Terms of Business

 

These Terms

These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our services and digital content to you, how you and we may change or end our contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

We are Trendsignal Limited a company registered in England and Wales. Our company registration number is 05003777 and our registered office is at Cranfield Innovation Centre University Way, Cranfield, Milton Keynes, MK43 0BT. Our registered VAT number is 836 3573 11. You can contact us by telephoning our customer service team at 01234 607771 or by writing to us at support@trend-signal.com or The Innovation Centre, University Way, Cranfield, MK43 0BT.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these terms, this includes emails.

Terms of Use

The information contained within the goods, services and digital content supplied to you is for educational, entertainment and news purposes only, and is NOT designed, construed or believed in any manner to be Trading Advice. There is no assurance that any person, corporation or individual, who uses this information will achieve favourable results. Past performance is no guarantee of future results. You hereby agree that ANY and ALL trading decisions you make are your own and reflect your own personal level of risks and trading skills. You also acknowledge and agree that you are aware of the risk parameters involved in trading and that the leveraged nature of Trading Futures, CFDs, Options, Forex Exchange and Spread Betting can cause losses greater than your account balance. You further agree to accept full, complete and sole responsibility for any and all results in your trading account. There have been no promises, guarantees or warranties suggesting that any trade will result in a profit or will not result in a loss and we make no guarantees of any future performance. It is your sole responsibility to know and define the risk before trading. You also hereby agree that you will not hold us liable or responsible in any way for any losses you incur in any trading account. We disclaim any responsibility for any adverse consequences that might arise directly or indirectly from the use of any material contained in or from any goods, services and digital content provided to you by the Company.

Distribution and/or re-transmission of any of the content provided by us in any form or by any medium is expressly prohibited. Trendsignal does not recommend or endorse specific transactions or trading methodologies or any advice concerning the value of or advisability of trading Futures, Equity CFDs, Options, Forex Exchange and Spread Betting. This service is designed to assist you and provide tools for the understanding of technical analysis of the financial markets. This is an educational web site designed solely to assist you in developing your own personal methodology if you so desire.

Internet Trading Risks

There is a risk that other circumstances may prevent you from executing orders or prevent you from accessing your 3rd party trading platform. These include, for example, system errors and outages, internet connectivity issues, failures of third parties on whom you or we are dependent (for example, internet service providers or electricity companies). Most 3rd party providers, as with Trendsignal, have business continuity measures in place to deal with some of these issues, but in some circumstances you may not be able to access your trading platform or the Trendsignal website.

Accuracy of Information

The content on this website is subject to change at any time without notice, and is provided for the sole purpose of assisting traders to make independent investment decisions. Trendsignal does not guarantee its accuracy, and will not accept liability for any loss or damage which may arise directly or indirectly from the content or your inability to access the website, for any delay in or failure of the transmission or the receipt of any instruction or notifications sent through this website.

Our Contract with you

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. You will be provided with access to the digital content and services by way of, and not limited to, the provision of login details for the website and by you creating a subscription with the charting provider, on which the digital content is hosted.

We have the right to change the contents of our course packages from time to time, and will notify you should we decide to do so and if this will impact the services and digital content to be provided to you.

Providing the digital content and services

Access to the digital content and services (including but not limited to training material, webinars, indicators, trading tools & coaching) will usually be provided within 2 business days of your order, although this can vary due to personal circumstances. Access to the digital content and services is usually made available by the Customer Service team during an introductory phone call with you and will last as per the terms of your order.

If our supply of the services or digital content is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

We may need certain types of information from you in order to provide the services and digital content. If so, this will be provided in the course content information. We will contact you to ask for this information. If you do not provide the information within a reasonable time of us asking for it, or you give us incomplete or inaccurate information, we may end the contract. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

We may have to suspend the supply of the services or digital content to deal with technical problems or to make minor technical changes, or to update the product to reflect changes in relevant laws and regulatory requirements.

We will contact you in advance to tell you if we will be suspending the provision of the services or digital content unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you that we are going to suspend it, in each case for a period of more than 30 days and we will refund you for any amount paid in advance for the services or digital content for the period after you end the contract.

If you do not pay us in accordance with the price and payment terms agreed, and you still do not make payment within 30 days of us reminding you that payment is due, we may suspend the supply of the services and digital content until you have paid us the outstanding amounts due.

Price and payment

The price of the product will be the price indicated on the order form when you placed your order. VAT will be charged where applicable.

We accept payment with all major credit and debit cards including VISA, Mastercard and American Express. When you must pay depends on what product you are buying and the terms agreed in your order. Unless you have arranged to pay by an initial deposit and subsequent instalment plan, you must pay for the products in full before you can access them.

The purchase price for the Trendsignal courses, including, but not limited to the Trendsignal Plus, Dynamic Trader, Momentum Stocks, Complete Crypto Trader and Pro Trader editions, do not include the costs for any associated 3rd party costs. The 3rd party costs include, but are not limited to; Charting Center, Ensign Software, NinjaTrader and any 3rd party data fees that are compatible with the chosen platform, which include but are not limited to Kinetick, eSignal, IQ Feed, BarChart and TraderBytes. Trendsignal Ltd is not responsible for the performance of any 3rd party provider. Please view the disclaimer for the chosen 3rd party platform to check the specific Terms and Conditions that are relevant. 

The course indicators, templates and access to Charting Center charts can be setup remotely by Trendsignal Ltd or accessed from the Charting Center website. After confirmation of purchase, information will be sent outlining the installation procedure or alternatively outlining the URL from where the software can be downloaded. The User Manual, and any other accompanying documentation that may be provided from time to time, will be sent by post or email to the given address.

Cancellation Rights

Trendsignal Courses are designed to ensure that you have the best opportunity and resources to help you succeed. Trendsignal is one of the UK’s most successful trading education providers and we pride ourselves in providing a comprehensive solution to all traders, whether experienced or just starting out.

Our courses, including, but not limited to the Trendsignal Plus, Dynamic Trader, Momentum Stocks, Complete Crypto Trader and Pro Trader editions comprise educational and trading resources provided in digital form over the internet and through our customer section of our website (Digital Content). Your Right to Cancel, referred to as a cooling off period, is for 14 days after you have paid for the service.

Cooling off Period

Please note, if you start the service within the 14-day cooling off period you agree to waive your rights to cancel the contract with Trendsignal under the Consumer Contracts Regulations. However, this does not alter your rights to cancel the contract under Trendsignal’s 14-Day Money Back Guarantee.

In order to cancel the contract within the Cooling off period, you must contact us in writing within 14 days of your purchase and before you start the service by accessing any of our digital content or downloading or streaming any of our digital content. You do not have the right to change your mind after you have started accessing any of our digital content or downloading or streaming any of our digital content, other than under the terms of Trendsignal’s Money Back Guarantee

14-Day Money Back Guarantee

The 14-Day Money Back Guarantee is only available on the Trendsignal Plus, Dynamic Trader, Momentum Stocks and Complete Crypto Trader editions, and starts on the day of purchase and supersedes the Cooling-Off period after you have started accessing any of the Digital Content.

During the first 14 days of being a Trendsignal customer, you will certainly be making good progress and be starting to learn the Trendsignal methodologies, building your confidence and skills as a trader. We are confident that you will be 100% satisfied with the course material and the progress you are making, but if you are not satisfied then you can submit a claim to have your money back*.

In order to submit a valid claim for a refund, you must contact us in writing within 14 days of your purchase. To ensure you have made an effort to engage in the Course training, in order to submit a valid refund claim, you must have watched a minimum of one online workshop (live or recording), accessed the customer area of the website, attended a minimum of 1 coaching session and evidenced at least 5 trades based on the Trendsignal methodologies (in a demo or live account).

*After any out of pocket expenses such as postage and bank charges.

Your rights to end the contract will depend on the following: -

  1. If you have just changed your mind about the services purchased, then you may be able to get a refund if you are within the cooling-off period and have not yet accessed any of the digital content.
  2. Exercising your right to a refund basis the terms of the 14-Day Money Back Guarantee.
  3. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or a service re-performed or to get some or all of your money back).
  4. If you want to end the contract because of something we have done or have told you we are going to do. For example, if we are suspending the supply of the services within the course duration due to technical defaults.
  5. In all other cases, if we are not at fault then there is no right to change your mind.

If you end the contract before it is completed, you may have to pay us compensation. A contract for digital content is completed when the product is delivered, downloaded or streamed and paid for. To end the contract with us, or to issue a complaint, please let us know by either calling us on +44 (0)1234 607771, or by emailing us at support@trend-signal.com, or by post at Trendsignal Limited, The Innovation Centre, University Way, Cranfield, Beds, MK43 0BT. In the case of refunds, we will refund you the price you paid for the services and digital content, by the method you used for payment.

Proprietary Property

The Trendsignal courses, product names, user manuals, documentation and other support materials are either patented, copyrighted, trademarked, constitute valuable trade secrets (whether or not they or any portion thereof may be copyrighted or patented) or are otherwise proprietary to Trendsignal.

You may use the digital content and services for your personal use or in your business or profession. Permitting unauthorised users access to the digital content and services is a violation of this license agreement.

You may not without explicit prior written permission from Trendsignal:-

  • Use, modify, or transfer the digital content or services, or copy them in whole or in part, except as expressly provided herein;
  • Reverse-engineer, decompile or otherwise recreate the digital content or services in whole or in part;
  • Make copies of or distribute, for profit or otherwise, or authorize the copying or distribution of the digital content and services, except as herein provided;
  • Make alterations to the digital content and services or merge it into any other software;
  • Grant sublicenses and leases or other rights in the digital content or services to others;
  • Distribute the digital content or services on either a permanent or temporary basis to others;
  • Distribute the chart analysis on either a permanent or temporary basis to others.

It is agreed that the violation by you of any of the prohibitions described above shall be a material breach by you of this license agreement, and any attempt to sell, sublicense, assign, or transfer any of the rights, duties, or obligations under this agreement, except as expressly provided herein, is void.

Cookie Policy

What are cookies?

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

The EU cookie law (e-Privacy Directive)

The Privacy and Electronic Communications (EC Directive) Regulations 2003 (the Regulations) cover the use of cookies and similar technologies for storing information, and accessing information stored, on a user’s equipment such as their computer or mobile.

Our Cookie Policy

In compliance with the e-Privacy Directive from the EU and The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, Trendsignal makes the following disclosure about the use of Cookies on our website. Websites (and servers that host them) do not have the ability to keep login data and information. Trendsignal utilises cookies (known as Session cookies) to enable users to switch between pages without having to login again. Without such Cookies, users would have to login every time a new page was opened.

Model Cancellation Form PDF for Email/Mail return - Download

 

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