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Privacy Policy

Privacy Notice

This privacy notice explains how Trendsignal Ltd collects, uses, stores, and protects your personal data when you visit our website, trend-signal.com, or engage with our services.

By providing us with your personal data, you confirm that you are over 13 years of age.

Who We Are

  • Legal Entity: Trendsignal Ltd
  • Email: info@trend-signal.com
  • Postal Address: The Innovation Centre, University Way, Cranfield, Bedfordshire, MK43 0BT
  • Telephone: 01234 757553

Trendsignal Ltd is the data controller responsible for your personal data (referred to as "we", "us", or "our").

Please notify us of any changes to your data by emailing info@trend-signal.com.

What Data We Collect and How We Use It

“Personal data” refers to any information that can identify an individual. This does not include anonymised data.

We may process the following categories of personal data:

1. Communication Data

Includes any communication you send to us through forms, emails, SMS, social media messaging or posting.

Purpose: To communicate with you, send requested materials (e.g. reports, webinars, newsletters), maintain records, and manage legal matters.

Legal Basis: Legitimate interests.

2. Customer Data

Includes your name, title, billing and delivery addresses, email, phone number, purchase details, and partial card info.

Purpose: To fulfil purchases and maintain transaction records.

Legal Basis: Performance of a contract or steps to enter into one.

3. User Data

Includes data on how you use our website and services, including any content you submit.

Purpose: To administer and secure our website and services.

Legal Basis: Legitimate interests.

4. Technical Data

Includes IP address, login details, browser type, visit duration, navigation paths, time zone, and device info.

Purpose: To analyse usage and ensure security.

Legal Basis: Legitimate interests.

5. Marketing Data

Includes your preferences for receiving marketing communications.

Purpose: To deliver targeted content and measure effectiveness.

Legal Basis: Legitimate interests or consent.

We may use the above data to deliver targeted ads and measure their effectiveness.

Sensitive Data

We do not collect sensitive personal data including racial, health, or political information.

Failure to Provide Required Data

If we require personal data to comply with the law or perform a contract and you fail to provide it, we may not be able to deliver services or products.

Purpose Limitation

We only use your personal data for the purposes for which it was collected. If we need to use it for another purpose, we will notify you and explain the legal basis.

How We Collect Your Data

  • Directly from you (forms, emails)
  • Automatically via cookies and analytics
  • From third-party providers (e.g., Google, Facebook, payment processors)

Marketing Communications

You may receive marketing communications if you requested information or made a purchase, or provided consent. You can opt out at any time.

To unsubscribe:

  • Click the "unsubscribe" link in emails
  • Email info@trend-signal.com
  • Reply STOP to SMS or HELP for assistance

We do not share your data for third-party marketing without explicit consent. SMS opt-ins are not shared.

Disclosures of Your Personal Data

Your data may be shared with:

  • IT and system service providers
  • Product co-creators or editors
  • Professional advisers
  • Government authorities
  • Business successors (e.g. mergers or sales)

If you purchase from us, your Name, Email, and Phone Number may be shared with TMS Capital Ltd for trading platform training.

International Transfers

We may transfer your data outside the UK/EEA. Where we do, we use appropriate safeguards, such as:

  • Adequacy decisions
  • Standard Contractual Clauses
  • EU-US Data Privacy Framework

If these are not available, we may ask for your explicit consent.

International Users

EU/EEA Residents

Your data is handled in compliance with the EU GDPR. You have rights including access, correction, deletion, restriction, portability, and objection.

US Residents

Under CPRA (California Privacy Rights Act), you have rights including:

  • To know what data is collected
  • To request deletion or correction
  • To opt out of data sharing (we don’t sell data)
  • To not be discriminated against

Email info@trend-signal.com to exercise your rights.

Other International Users

By using our services, you consent to your data being transferred to and processed in the UK with adequate protection measures in place.

Data Security

We implement security protocols to protect your data and restrict access to authorised personnel only.

We also have procedures for managing and reporting data breaches where required by law.

Data Retention

We retain data only as long as necessary. For tax reasons, we keep basic customer information for six years. Anonymised data may be kept indefinitely for research or analysis.

Your Legal Rights

You have rights under data protection laws, including:

  • Access to your data
  • Correction of inaccurate data
  • Erasure of your data
  • Restriction or objection to processing
  • Data portability
  • Withdraw consent (where applicable)

Email info@trend-signal.com to make a request. We may verify your identity and aim to respond within one month.

You can also lodge a complaint with the Information Commissioner’s Office (ICO), though we appreciate the opportunity to resolve your concerns first.

Third-Party Links

Our website may link to other sites. We are not responsible for their privacy policies. We encourage you to review their privacy notices.

Cookies

We use cookies to improve your experience. You can set your browser to block some or all cookies. Disabling cookies may affect website functionality.

Please refer to our Cookie Policy for more details.

 

Established
in
2003

Established in 2003 Trendsignal ltd

Rated Excellent 4.5/5
on Trustpilot

Rated Excellent 4.5/5 on Trustpilot

Over 10,000
members

Over 10,000 members Trendsignal